The main purpose of this project is to identify the different types of technical support available for OSS ILSs and how they compare to the technical support for proprietary ILSs. Also, we want to establish what information is critical for the libraries involved in deciding which ILS to adopt.
The following research questions will be addressed:
- What channels and processes exist for the librarians of open source and proprietary integrated library systems (ILS) to obtain technical support for the ILS?
- To what extent do the existing technical support channels fulfill the expectations of librarians?
- How does the technical support for open source software (OSS) compare to the technical support for proprietary software?
- What do the libraries need to do if they want to adopt an open source ILS?
- Objectives for Questions 1 & 2
- Identify the expectations of the librarians about technical support for ILS (both open source software and proprietary software).
- Assess the effectiveness of the current channels and processes for technical support in satisfying the expectations of the librarians.
- Objectives for Question 3
- Identify the existing channels and processes of technical support for open source software and proprietary software.
- Develop a matrix for comparing and contrasting the open source ILS with proprietary ILS.
- Compare the technical support on the developed criteria.
- Objectives for Question 4
- Develop a model for evaluation, adoption, implementation, and maintenance of OSS ILS.
- Develop a website for information dissemination about the existing technical support for open source ILS.